Canadian Health Matters Canadian Health Matters Canadian Health Matters Canadian Health Matters Canadian Health Matters

Privacy Policy

Canadian Health Matters (“CHM”) respects your privacy and takes Internet privacy very seriously. By accepting CHM’s Terms of Use, you consent to the use and disclosure of personally identifiable information provided to us as outlined in this Privacy Policy and in CHM’s Terms of Use.

 

Who Is Collecting Information?

Because the Program provides a service for communication between you and Authorized Users, we ask you for the sort of personal health information that Authorized Users may need in order to streamline their response to an emergency.

We will not sell, share or rent information that is collected in the Program to others in ways different than from what is disclosed in this Privacy Policy or CHM’s Terms of Use or Security Policy. CHM collects information from you at several points in the Program, and all information provided by you to CHM in any way is subject to the terms of this Privacy Policy.

 

What Information Is Collected?

Information Request. If you wish to request more information about the Program prior to registering, you are required to provide contact information (for example, name and email address). It is optional for you to provide additional contact information. This information will be used by CHM to contact you about our services.

Registration. No matter how you arrive at www.canadianhealthmatters.com (the “Service URL”), we require the collection of certain contact information as part of the registration process (for example, name, email address, postal code, birth date). You may provide additional contact information (for example, health plan, primary physician, phone numbers, and home address).  We encourage you to provide as much information as is possible in order to enable optimal use of the Program. In many cases, you will be asked to enter this contact information directly. In other cases, that information may be pre-filled if you have already provided it through a related product or registration process of a business partner website and have consented to its disclosure to CHM through that business partner website.  In circumstances where the information has been pre-filled by someone other than you, you will be asked to confirm the information provided and agree to CHM’s Terms of Use before being able to use the Program. If you arrive at the Service URL directly, the registration process requires you to choose a unique identifier (for example, sign in name and password) for your Health Tag Account. If you arrive at the Service URL through a business partner website (for example, your local EMS website) the business partner website may provide a unique identifier that confirms to CHM that you are an authorized member from the business partner website. You will be asked to confirm the information provided and agree to CHM’s Terms of Use before being able to use the Program.

EMS-Patient Communications. One of the purposes of the Program is to provide EMS and Authorized Users that participate in the Program with the ability to access certain medical information concerning you during an emergency. The Program offers various messaging platforms relating to specific requests and/or purposes to facilitate these communications. Your provision of information in connection with the Program is voluntary and you therefore have a choice whether or not to disclose this information.

Health Information. The Program permits you to provide and store health information online, including health conditions, allergies and medications (your “Health Information”). You have the ability to enter information into your Health Information directly. Health Information is included in the definition of Subscriber Data.

Pre-Filled Health Information. In certain cases and at your election, you may be able to opt-in to having your Health Information pre-filled and updated by a business partner of CHM where that business partner has obtained the necessary consents from you to disclose this information to CHM. In addition, at your option and based upon consents received from you by your physician, your physician may elect to pre-fill medical information and collect your personal health information via the Program. The collection of personal health information may include your contact information, as well as certain health information about you, including health conditions, medications and allergies that you have included in your Subscriber Data. The provision of this information is optional by your physician based upon consents your physician has received from you. Additionally, such Subscriber Data may be used by CHM to contact you about our services. In order to register to use the Program, you will be asked to confirm the information provided, review your Health Information, all other Subscriber Data and agree to CHM’s Terms of Use. You have the ability to request not to receive information from CHM at any time.  You may make this request by contacting CHM at the Service URL.

Your Credit Card Information. You must provide accurate credit card information to participate in the Program. This information is used for CHM’s billing purposes.

Your Log Files. In connection with your use of the Program, CHM collects and stores the Internet Protocol (IP) address of the computer you are using; the name of the domain and host from which you access the Internet; the browser software you use and your operating system; the default language on your Internet browser or your operating system; the date and time you access the service; and the Internet address of the website from which you directly linked to the Service URL. CHM uses this log file information to analyze trends, administer the service, and monitor service traffic and usage patterns for internal security purposes and to help make the Program more useful.

 

Authorized User Information.

Authorized User Registration. No matter how an Authorized User arrives at the Service URL, we require the collection of certain contact information as part of the Authorized User registration process. In many cases, the Authorized User will be asked to enter this contact information directly. In other cases that information may be pre-filled if the Authorized User has already provided it through a related product or registration process of a business partner’s website and has consented to its disclosure to CHM through that business partner website. In circumstances where the information has been pre-filled by someone other than the Authorized User, the Authorized User will be asked to confirm the information provided and agree to CHM’s Privacy Policy before being able to use the Program. If an Authorized User arrives at the Service URL directly, the registration process requires the Authorized User to choose a unique identifier (for example, sign in name and password) for its account. If the Authorized User arrives at the Service URL through a business partner website, the business partner website may provide a unique identifier that confirms to CHM that the Authorized User is an authorized member from the business partner website. The Authorized User will be asked to confirm the information provided and agree to CHM’s Privacy Policy before being able to use the Program.

 

All information identified herein may be collected by CHM and used in the manner and for the purposes set forth herein.

 

How Will Your Information Be Used And Disclosed?

In addition to the uses and disclosures of information outlined above, your information may also be used and disclosed as follows:

Use of Health Tag Subscriber Information

CHM maintains an audit trail that keeps track of who has had access to your Subscriber Data and whether any changes to your Health Tag Account or Subscriber Data have occurred.

You can always view all the information you entered in the Program voluntarily.

If another individual is managing your Health Tag Account with your permission (for example, a mother managing the account of her son), this person can view all your Subscriber Data entered in the Program on your behalf.

An Authorized User can use Subscriber Data about you stored by CHM in connection with the provision of emergency medical services. Use of such information is that the sole option of the Authorized User; participation in the program does not guarantee that health information will be used by the Authorized User.

CHM uses the contact information and Subscriber Data that you supply to: 1. invite you to register for the Program, 2. construct and update your Health Information based upon your use of the Program, 3. determine service use, 4. survey you to evaluate and improve the Program, 5. operate the Program and to decide what services will meet our members’ needs, 6. provide information as required by law, 7. communicate back to you about customer service issues, and 8. update you on service and Program benefits.

Certain features of the Program may be used in conjunction with other CHM products, and those features may share information to provide a better user experience and to improve the quality of our services.

 

Disclosure of Subscriber Information.

Health Information. When an Authorized User determines that you are in need or may be in need of emergency medical services and that you are a Subscriber, you are deemed to have agreed to permit the Authorized User to have access to your Subscriber Data.

Compliance with Laws. CHM will not disclose personal information (contact, health and/or billing) to third parties other than as provided in this Privacy Policy or in CHM’s Terms of Use, except when we believe in good faith that the law requires it or you have otherwise consented to additional use or disclosure of the information.

Business Partners. CHM works with many business partners in making the Program available to consumers. It is our policy to ask companies with whom we do business to support the same privacy policy we do. When you sign up for these services, we will share information only as necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

Third Parties. If you use the Service URL to link to another website, you may decide to disclose personal information at that website. For example, you might provide your contact information to obtain an information packet from an organization. Please be aware that in contacting that website, or in providing information on that website, that third party may obtain personal information about you. This Privacy Policy does not apply when you leave the Service URL to access a third party website from the Service URL. We structure the Service URL so that no personal information is sent (either via the URL string or post data) when you exit the Service URL to access a linked website. We encourage you to be aware that when you leave our service you are subject to the privacy statements of each and every website you access, which privacy statements may allow the  collection of personally identifiable information.

What does CHM do with anonymous (de-identified) information?  CHM reserves the right to and may remove your identity from your personal information (including, without limitation, contact, health and/or financial information) and may use such information  on an  anonymous (“de-identified”) basis (“Anonymous Information”) and in any capacity.

Anonymous Information is information about a user presented in a form where information about one anonymous user would be indistinguishable from information relating to other anonymous users (“a 40-year-old female”). Anonymous Information is not in a form that allows anyone studying the information to personally identify any Subscriber.

Aggregate information is information that describes the habits, usage patterns and/or demographics of users as a group but does not reveal the identity of particular users (“Aggregate Information”). Your Anonymous Information may be combined with the Anonymous Information of other Subscribers and may be used to create statistical and other information for analysis by CHM.

We reserve the right to use Aggregate Information for a number of reasons to be determined by CHM, which might include use of Aggregate Information within the Program to understand the needs of Subscribers and to determine what kinds of programs and services we can offer to you. CHM could use this Anonymous Information to give potential users, providers, or business partners a picture of the Health Tag community and services.

Aggregate Information may be provided or sold to third parties. Absolutely no personal identifying information is included in the aggregate reports; each individual remains anonymous.

Locator information is your name, electronic messaging address, physical address, and/or other data that enables someone to personally identify you (“Locator Information”).

CHM and your Internet Service Provider (ISP) may use Locator Information as is necessary to enforce any of the terms of the CHM Terms of Use.

 

Can Patients Opt Out or Opt In to Specific Uses Of Their Information?

Medical Information. If you no longer wish to allow an Authorized User to view your medical information, you may deactivate your Health Tag Account.  Upon deactivation of your Health Tag Account, you will no longer be allowed access to your Subscriber Data or the Program.  Your Subscriber Data may be used as Anonymous Data and Aggregate Data as described above.

Invitations. If you no longer wish to receive invitations to register for the Program, you may request that CHM no longer send invitations to you using the Service URL.

As we add services to the Program that require the collection, use or disclosure of data other than as set forth in this Privacy Policy, we will offer users the option to opt in or opt out of those services.

Storage and Maintenance of Information. CHM stores and maintains all electronic communications sent via the Program, your Subscriber Data, contact information and financial information for a period of at least ten (10) years, regardless of whether CHM or Subscriber terminated Subscriber’s use of the Program.

 

Does the Service URL Use Cookies or Web Beacons?

In order to personalize our service for you and to collect aggregate, non-personal information regarding service usage by all of our users, the Service URL uses “cookies” and may also use “web beacons” on its website or via email. A “cookie” is a small text file that the Service URL transfers to your computer’s hard drive. the Service URL assigns each computer a different cookie. The cookie assigns a random, unique number to your computer. The cookie does not contain personally identifiable information, although other websites are able to access the random, unique number contained in cookies originating from the Service URL.  A “web beacon” is an object embedded in a webpage or email and is usually invisible to the user but allows for a party to check whether a user has viewed a particular webpage or email.  Web beacons help us track usage of our services. While web beacons will be assigned a random, unique number, web beacons do not contain personally identifiable information.

Your browser software can be set to warn you of cookies or to reject all cookies. Most browsers offer instructions on how to reset the browser to reject cookies in the “Help” section of the toolbar. If you reject cookies originating from the Service URL, you will not be able to use the Service URL.

Sponsors or partners of CHM may also use their own cookies when you click on a hypertext link to their website or service. We do not control these third parties’ use of cookies, or how they manage the non-personal information that they gather through them. You should review the privacy policy of other websites you link to from the Service URL to understand how these third-party websites use cookies and information collected through the use of cookies on these websites.

 

What can I do to protect my Privacy?

In order to protect your privacy you should: 1) never share your user ID or password, and 2) always sign out when you are finished using any on-line aspects of the Program.

 

What if I have questions or concerns regarding this Privacy Policy?

If you have any questions about this Privacy Policy or the use of your information via the Health Tag service, please contact us at the Service URL.

 

How will you be notified about changes to this Privacy Policy?

CHM will only use your Subscriber Data, including all personally identifiable information, in the manner described in the Privacy Policy in effect when we collected the information from you. However, we reserve the right to change the terms of this Privacy Policy at any time by posting those changes on our website so that you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We urge you to check here periodically for any updates to this Privacy Policy. If you do not agree with any new provision or amended version of this Privacy Policy, you must immediately terminate your use of the Program and deactivate your Health Tag Account.

 

PROTECTING CHILDREN

The Program is designed and intended for use by adults, and is not intended for, nor designed to be used by children under the age of 18. A parent or guardian, however, may use the Program on behalf of a minor child. The parent or guardian assumes full responsibility for ensuring that the log-in information for the Health Tag Account is kept secure and that the information submitted in the Subscriber Data is accurate.

 

TERMS OF USE

CHM maintains the Program as a service to its customers. By using the Program owned and operated by CHM, you are agreeing to comply with and be bound by CHM’s Terms of Use, which may change at any time. You should carefully read and fully understand this notice and CHM’s Terms of Use and Security Policy before using the Program.

 

THIRD PARTY LINKS

Although the Program includes links providing direct access to third party websites as a convenience, the inclusion of a link does not imply endorsement of the linked website by CHM. CHM takes no responsibility for the content or information contained on such third-party websites, and does not exert any editorial or other control over such websites. Nor does CHM take responsibility for the privacy policies and practices of these third party websites. CHM will remove any link from the Service URL within a reasonable amount of time after receiving a written request from the linked entity.

 

EDITORIAL POLICY

CHM is a provider of Internet-based patient-health provider communication services. The Program enables secure communication between individuals and Authorized Users. The aim of CHM is to insure that the Program is reliable, fully integrated and easy to access, read and understand.

CHM encourages suggestions and feedback about how the Program works for you and what we might do to improve it. We can be contacted as outlined at the Service URL.